Ensuring impeccable customer service and a memorable experience for guests, an hotel recognized the need to enhance a crucial aspect of its check-in process.
To manage quote requests and reservations received onsite and to maintain customer relationships, the hotel employs FastReply®, a CRM / CRO software that facilitates precise and timely communication throughout the customer journey.
Previously, the check-in process involved printing paper copies of the privacy policy for guests to manually sign upon arrival.
This method was time-consuming, generated paper waste, and often led to long queues at the reception, occasionally causing inconvenience to guests.
To streamline this process, the hotel adopted FastReplySignature, transforming its check-in procedure completely.
The hotel’s privacy policy was easily created using FastReplySignature and, following each reservation, is sent to guests via email.
Before arriving at the hotel, guests can read the terms and conditions, approve them, and digitally sign using their smartphones. This swift process allows guests to complete the task at their leisure and comfort at home, eliminating paper waste and stress.
For guests who may forget to complete the privacy policy before arriving at the hotel, a QR code linked to the same policy is displayed at the reception. This enables guests to quickly sign the privacy policy while waiting to receive their room keys.
Implementing FastReplySignature has brought numerous benefits to the hotel:
Faster Check-in: Guests appreciate the efficiency of accessing their rooms without unnecessary delays at the reception.
Time and Resource Savings: Staff can focus on other critical aspects of guest hospitality, minimizing time spent managing paper documentation.
Sustainability: By reducing paper consumption, the hotel demonstrates a strong commitment to environmental sustainability.
FastReplySignature has enabled the hotel to transform the check-in process into an efficient and pleasant experience for guests. Now, the hotel offers an advanced document signing method, enhancing guest well-being and operational efficiency.
Continuing to uphold high-quality service, the hotel reaffirms its leadership in the hospitality industry.
